At Reforged LLC ("Reforged", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use any of our products or services, including Delvy and its related services (collectively, the "Services").
1. Definitions
For the purposes of this Privacy Policy, the following definitions apply:
"Personal Information" means any information that can be used to identify an individual, such as name, email address, and payment information.
"Usage Information" means information about how you use and interact with the Services. This also means any content, data, or information you submit or upload to the Services.
"Sensitive Information" means information related to race, ethnic origin, political opinions, religion, health, or other categories considered sensitive under applicable laws.
2. Information We Collect
2.1 Personal Information
When you create an account or make a purchase through the Services, we may collect Personal Information such as your name, email address, and payment information.
2.2 Usage Information
We may automatically collect Usage Information when you interact with the Services, including your IP address, device type, browser type, broad geographic location, pages visited, and other technical information.
Additionally, we retain the content, data, or information you submit or upload to the Services, such as search queries and feedback.
2.3 Information We Do Not Collect
We do not knowingly collect any Sensitive Information.
3. How We Use Information
3.1 Personal Information
We use Personal Information to:
Provide and maintain the Services, including processing your payments and account management.
Communicate with you about the Services, respond to your inquiries, and provide customer support.
Personalize your experience with the Services.
Comply with legal obligations and enforce our policies.
3.2 Usage Information
We use Usage Information to:
Provide and operate the Services.
Understand how users interact with the Services and make improvements.
Debug and troubleshoot issues with the Services.
Detect and prevent fraud, abuse, and other security risks.
Generate aggregated, anonymized statistics about the use of the Services.
4. How We Share Information
4.1 Service Providers
We may share your Personal Information and Usage Information with third-party service providers who perform certain services on our behalf, such as hosting, data analysis, payment processing, and customer support.
4.2 Analytics Providers
We may share Usage Information with analytics providers to help us understand how users interact with the Services and make improvements.
4.3 Third-Party Services
We use the following third-party services to maintain and improve the Services, and data sent to the Services may be shared with these third parties:
Fly.io for hosting and database services.
Amazon Web Services for Artificial Intelligence (AI) model inference.
OpenAlex for research database services.
Sentry for site monitoring and error reporting.
Stripe for payment processing.
5. Security
We implement reasonable technical, administrative, and physical security measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention and Deletion
6.1 Retention
We retain your Personal Information and Usage Information for as long as necessary to provide the Services and comply with legal obligations.
6.2 Deletion
You can delete your account by contacting us at support@reforged.dev. We will delete your Personal Information and Usage Information within 30 days, except for information we are legally required to retain. This means that we may retain certain information indefinitely, even after you delete your account, to comply with legal requirements, resolve disputes, and enforce our agreements.
7. Your Rights and Choices
You have the following rights and choices regarding your Personal Information:
Delete your account and Personal Information as described in Section 6.2.
Opt-out of certain uses of your Personal Information, such as marketing communications, by clicking the "Unsubscribe" link at the bottom of our marketing emails or by contacting us at support@reforged.dev.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience with the Services, and to analyze aggregated usage statistics. Cookies are small text files stored on your device that help us recognize your device and remember your preferences. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may limit certain features of the Services.
9. Links to Third-Party Sites
The Services may contain links to other websites not operated or controlled by Reforged ("Third-Party Sites"). The information you share with Third-Party Sites is governed by their respective privacy policies and terms of service, not by this Privacy Policy. We do not endorse or review these sites, so please review their privacy practices directly.
10. Marketing Communications
By providing your email address during the sign-up process, you agree to receive marketing communications from us. These communications may include newsletters, promotional offers, and updates about our products and services. You can opt-out of receiving marketing communications at any time by clicking the "Unsubscribe" link at the bottom of our marketing emails or by contacting us at support@reforged.dev.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. If we make material changes, we will post the revised Privacy Policy on our website and update the "Last updated" date above. We encourage you to review this Privacy Policy whenever you access or use our Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at support@reforged.dev.